Top 5 Questions You Should Ask Your HVAC Service Technician

Posted on Feb 12, 2020

Are you planning on hiring an HVAC company for some work on your HVAC system? If so, you’re probably wondering what questions to ask them to ensure they’re the right fit for your needs. Below, we’ll dive into 5 very important questions everyone should ask an HVAC service technician before agreeing to any work. 

installation technician

Questions to ask your HVAC service technician

There are a lot of questions you should ask an HVAC service technician before signing contracts and agreeing to work. These questions can vary depending on the services being requested. However, below are 5 common questions everyone should ask regardless of the work being done:

Can you provide recent referrals, proof of HVAC certification, and examples of quality HVAC work?

Receiving proof of HVAC certification, examples of recent work, and referrals are extremely important when hiring an HVAC technician. The certifications prove that this person or company is qualified to perform the work and the examples of past work and referrals let you know how well they’ve performed in the past. 

Make sure to review all certifications and reviews in detail. Confirm that they’re authentic and ask any questions that pop up if you’re concerned about quality or performance. A good HVAC service technician should be able to answer all questions and ease any concerns you have, quickly and professionally. 

Will you walk me through proper use of my HVAC system, including tips on how to make sure it’s operating at its best?

If you’re receiving a new HVAC system in your home or business, chances are you’re going to need details on how it works. That’s why it’s important that you ask your HVAC service technician if their services include a full walk through, including tips on how to make it operate at peak performance.

This question should be a no brainer to any technician, so if they answer the question with anything other than a yes, take that as a sign that you need more information before agreeing to work. 

Will you complete and submit details for any and all warranties on my behalf?

With new HVAC systems, it’s common to receive a limited warranty. This warranty covers basic issues that may arise so that you can get them repaired free of charge within a certain timeframe. Sometimes, it is up to you to fill out the warranty information and send it in for submission. Other times, an HVAC service company will take care of this step for you. Either way, knowing the details ahead of time will leave you prepared if you need to take care of it yourself. 

After work is completed, do you leave information regarding owners manuals, installation documentation, certificates, etc?

Always ask the HVAC service technician if they’re going to leave all of the manuals associated with the system, as well as the installation documentation and certification details. These are great to have so you can refer to them at any time. They also offer you peace of mind so that if anything ever goes wrong, you have proof of the work that was done and by whom. 

Do you offer a satisfaction guarantee and what does it entail?

This one is a very important – make sure that the work being done has some form of satisfaction guarantee associated with it. Similar to a warranty, this guarantee will protect you if something goes wrong soon after installation or service. Ask your HVAC service technician about details and make sure to get it in writing. 

HVAC service companies

Are you looking for HVAC service companies in your area that meet all of your expectations? If so, AIRPRO Indoor Air Solutions is the perfect company for you. We have been serving the residents of Hawaii for years with quality HVAC repair, maintenance, and installation. You can rest assured that we can handle any HVAC services you need done, quickly and professionally.

Don’t hire just anyone to take care of your home or business – contact AIRPRO today for superior HVAC service!